Data Support responds to questions for the CDR, RSR, ADR, EHE Triannual Module, and Part A MAI.
Support Desk
Phone: 1-888-640-9356
Hours: 10am-6:30pm ET, M-F
Email: RyanWhiteDataSupport
TA and Training Services
Ryan White Data Support is on hand to guide RWHAP recipients/subrecipients through the details of reporting, including:
- Interpretation of the RSR Instruction Manual and HAB’s reporting requirements
- Allowable responses to data elements of the RSR Grantee Report, Provider Report, and client-level file
- Policy questions related to the data reporting requirements
- Data-related validation questions
- Recipient-provider relationships and the implications for data reporting
Ryan White Data Support also assists recipients/subrecipients with:
- Setting up Grantee Report contract lists in the RSR Web System
- Amending Grantee Reports after the final Grantee Report submission deadline
- Requests to return Provider Reports to ‘Working’ status in the RSR Web System
- Requests for provider registration codes
- Adding a new organization to the RSR Web System provider directory
- Requests to un-duplicate agencies in the RSR Web System provider directory