MORE: Mobile Outreach Retention and Engagement


The Whitman-Walker Health (WWH) Mobile Outreach Retention and Engagement (MORE) intervention increased retention and viral suppression among people with HIV through a tailored service delivery model, which includes increasing access to supportive services and providing HIV care services in community settings. MORE reaches over 3,600 WWH clients with HIV and increases retention in care by providing mobile medical care outside of clinical settings and expanded supportive services (e.g., rideshare services, flexible health center hours, food cards, referrals for mental health counseling).

This project is part of CIE's Equity in Evaluation Project, which aims to provide organizations that developed innovative service delivery models with evaluation support so that they can collect data to demonstrate effectiveness.

Implementation Resources

Implementation Guide

Implementation Summary

Intervention Components

  • Step 1: Determine Participant Eligibility
  • Step 2: Develop Participant Referral System
  • Step 3:  Conduct Baseline Participant Interview
  • Step 4: Participants Self-Select Level of Program Engagement
  • Step 5: Implement the Intervention
  • Step 6: Conduct Rolling Enrollment – “Recapture Blitz”
  • Step 7: Evaluate Intervention Effectiveness


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