ACE TA Center: Webinars

The ACE TA Center hosts a variety of information sharing and training webinars to build the capacity of Ryan White HIV/AIDS Program (RWHAP) managers, staff, and enrollment assisters to engage, support, and enroll RWHAP clients in health coverage. The webinars feature presenters from national, state, and community organizations who are experts in health policy, health care access, HIV, and the RWHAP.

Feaured Webinars

Archived Webinars

View the ACE TA Center’s archived webinars by topic area.

Engaging and Enrolling Clients

New Staff Training

Strategies for Engaging and Enrolling Clients With HIV

  • The COVID-19 Special Enrollment Period: How Ryan White HIV/AIDS Program (RWHAP) clients can benefit (March 9, 2021)
    This webinar covers information on the and state-based marketplace Special Enrollment Periods (SEPs) in response to the COVID-19 pandemic. ACE TA Center staff and partners walk through the details of the SEP and share strategies for how you and your organization can support clients to get enrolled or change to a new Marketplace plan, and answer questions from participants.

  • Tips and Resources for Enrollment Assisters to Help Enroll People Living with HIV in Health Coverage (September 26, 2018) 
    This webinar is intended for enrollment assisters (including navigators, certified application counselors, agents and brokers) who are new to helping people with HIV enroll into health coverage. Learn from the ACE TA Center and our partner, Community Catalyst, about the unique health coverage needs of people with HIV, including financial help available to eligible clients through the RWHAP, to help these clients enroll into Marketplace health coverage. 

  • Best Practices to Engage, Enroll, and Retain Ryan White HIV/AIDS Program (RWHAP) Clients in Health Coverage (April 27, 2016) 
    Learn about best and promising practices - including real experiences from RWHAP recipients - on how to engage, enroll, and retain your clients in health coverage. Speakers highlight how they have implemented best practices at their organizations and lessons learned. The webinar also provides suggestions for implementation and resources available to assist in the process.

Special Populations

  • Engaging Hard-to-Enroll Clients During Open Enrollment (November 17, 2016) 
    Learn why some clients may be particularly hard to enroll in health coverage. ACE TA Center staff describe promising practices to engage clients who have been historically marginalized and underserved by the health care system in conversations about coverage and how to document and monitor your engagement with these clients. Learn about where to go for resources to support enrollment of specific populations, including young adults.

  • Connecting Recently Incarcerated People Living with HIV to Health Coverage and Care (June 23, 2016) 
    Learn about unique enrollment challenges facing recently incarcerated people with HIV, such as lack of awareness around coverage termination after release, unfamiliarity with the RWHAP service delivery system, and balancing the need for health care with other pressing needs like housing and employment. This webinar also provides concrete strategies to improve transition planning at the state, program, and client levels.

  • Access to Health Coverage for Immigrants Living with HIV (January 14, 2016) 
    Learn how to talk about health coverage with people with HIV who have immigrated to the U.S. or may have family members in this situation. Presenters explain how some immigrants may qualify for Marketplace coverage, depending on their immigration status, and how immigrants can access other federal health care programs. Presenters also share culturally and linguistically competent strategies to help address clients’ fears and concerns about enrolling in health coverage. 

Preparing for Open Enrollment

  • Get Ready to Enroll: Remote Enrollment Strategies, Open Enrollment Updates, and Tips for Working with Clients (July 15, 2020)
    Learn how your organization can begin preparing staff and clients for the 2021 Marketplace Open Enrollment Period. Presenters share important considerations for 2021 health plans related to enrollment, affordability, and plan features. Presenters also share approaches to providing remote enrollment assistance, including strategies to overcome challenges and technological limitations. Lastly, learn how to streamline workflows to get ready for Open Enrollment, including training staff, developing enrollment partnerships, and communicating with clients. 

Taxes and Financial Help

  • Helping Clients Understand Tax Filing and Health Coverage (March 2, 2022)
    Taxes play a critical role in making your clients’ health coverage more affordable. This webinar explains how to help clients prepare to file their 2021 taxes including which clients need to file taxes based on their 2021 health coverage, what documents they should gather in preparation for filing, and tips for documenting any changes to their health coverage status.


  • The Basics of Medicare Eligibility for Ryan White HIV/AIDS Program (RWHAP) Clients (January 17, 2023) 
    In part one of this webinar series, learn about Medicare eligibility and the enrollment pathways for people with HIV. Presenters describe each of the parts of Medicare (A, B, C, and D) and what they cover, the differences between Original Medicare and Medicare Advantage, and Medicare prescription drug coverage as well as changes to the Medicare enrollment periods effective January 1, 2023.

  • Medicare Enrollment and Coverage for Ryan White HIV/AIDS Program (RWHAP) Clients (January 31, 2023)
    In part two of this webinar series, learn best practices for providing Medicare enrollment support, common enrollment challenges, and penalties associated with Medicare enrollment. Presenters describe how RWHAPs can work with their State Health Insurance Assistance Programs (SHIP) to provide enrollment assistance to clients, how staff can become certified SHIP counselors, and how the Medicare Savings Program and Extra Help program can provide financial help.

  • Medicare-Medicaid Dual Eligibility for RWHAP Clients (February 28, 2023)
    In the fourth and final installment of this webinar series, learn about the basics of Medicare-Medicaid dual eligibility for RWHAP clients, including health coverage considerations for clients and best practices.


Health Literacy

  • Health Literacy & Health Insurance Literacy: Helping Consumers Access Care and Use Coverage (July 21, 2016) 
    Learn about the importance of health literacy and health insurance literacy for people with HIV and how you can help them navigate the health care environment. Case studies and scenarios highlight how providers and staff can help clients understand HIV care and treatment information while engaging them in discussions about their own health goals. Presenters from the ACE TA Center and the HRSA-supported In It Together: National Health Literacy Project for Black Men Who Have Sex with Men share best practices and resources.