No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Examples of how agencies address bias and stigma in order to improve the patient care experiences of underserved and vulnerable individuals.
Resource updated 08/28/2023
Resource updated 05/07/2024
Resource updated 09/14/2023
Resource updated 09/14/2023
Resource updated 04/23/2024
This workshop will describe how the Los Angeles Area AETC developed an inter-professional practice (IPP) program with the Charles Drew NP program, USC’s School of Pharmacy, UCLA’s School of Medicine, and the West LA’s psychiatric residency program -- along with five Ryan White clinics -- to help develop the next generation of HIV teams.
Resource (Conference Presentation) updated 09/14/2023
A case study of one Part B subrecipient improved linkage and retention rates through the innovative use of medical transportation, housing services, and food bank and home-delivered meals. The presentation will share lessons learned and propose strategies to replicate these services elsewhere.
Resource (Conference Presentation) updated 09/14/2023
Managing the needs of people with HIV can be difficult and intensive. The importance of caring for oneself is often overlooked by program staff and can threaten their well-being. Staff who provide non-medical case management and assistance in finding employment and housing were interviewed to determine key areas of concern.
Resource (Conference Presentation) updated 09/14/2023
Prism Health North Texas will share the challenges and successes of integrating non-medical case management workflow processes into an integrated electronic health record system. The presenter will discuss workflow processes, assessments that allow non-medical case managers to gather required information and determine outcomes and identify patients appropriate for program graduation.
Resource (Conference Presentation) updated 09/14/2023
The Los Angeles County Department of Health compared change in acuity level from initial assessment to reassessment among Los Angeles County Medical Care Coordination (MCC) clients. At reassessment, 2,361 clients (50%) had a significant reduction in acuity. MCC is an effective strategy to reduce medical and psychosocial acuity in addition to improving HIV care continuum outcomes.
Resource (Conference Presentation) updated 09/14/2023
Modernizing acuity scales in provision of services to clients allows for those with the greatest need to achieve improved health outcomes in a health equity approach.
Resource (Conference Presentation) updated 09/14/2023
This session will educate recipients on the protections of the Americans with Disabilities Act, so as to better inform and advise clients with HIV (as well as Opioid Use Disorder) on their rights to be free from HIV discrimination, in furtherance of the national goal of eradicating stigma and discrimination.
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Trauma, stigma, and addiction rob us of our human identity. Spirituality is a universal human experience that touches us all. However, we leave the discussion of spiritual beliefs out of our treatment plans and leadership directives. Join us as we explore the connections among trauma, recovery, health, and spirituality, and learn ways to transform our practices and programs.
Resource (Conference Presentation) updated 09/14/2023
Given rising HIV diagnoses within the Latinx community, this presentation provides a holistic primer on patient-centered care for Latinx folks, de-emphasizing the ‘one size fits all' approach by considering the diversity and cultural nuances within the community. This presentation is for those newly interacting with the Latinx community or those seeking to strengthen existing relationships.
Resource (Conference Presentation) updated 09/14/2023
The New York City Department of Health and Mental Hygiene designed an HIV self-management protocol for the Ryan White Part A care coordination program. Through the protocol, staff and patients systematically identify and address patient strengths and challenges, focusing activities on building patients' capacity to manage their care.
Resource (Conference Presentation) updated 09/14/2023