No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Resource updated 03/11/2024
Introduction to the Electronic Handbooks (EHBs) to RECIPIENTS of funding from the RWHAP.
Resource updated 11/01/2023
Resource updated 11/15/2023
Resource updated 11/20/2023
Resource updated 12/14/2023
Resource updated 03/12/2024
Resource updated 02/06/2024
This In Focus is for Ryan White HIV/AIDS Program (RWHAP) funded providers who had an existing account in the RSR Web Application. This document walks providers through the steps in accessing the RSR through the Electronic Handbooks (EHBs).
Resource updated 09/14/2023
Blog updated 08/12/2022
A case study of one Part B subrecipient improved linkage and retention rates through the innovative use of medical transportation, housing services, and food bank and home-delivered meals. The presentation will share lessons learned and propose strategies to replicate these services elsewhere.
Resource (Conference Presentation) updated 09/14/2023
Detailed structural and content information regarding the system variables and the XML Schema.
Resource updated 02/12/2024
Resource updated 02/05/2024
Resource from the RWHAP Best Practices Compilation updated on 04/15/2024
As part of the Ryan White Services Report (RSR), you are required to submit de-identified client-level demographic, service, and clinical data. Rather than filling out an online form (as with the Recipient Report and the Provider Report), you must upload these data in an electronic file, with a record for each client, in a specific XML (eXtensible Markup Language) format. Each client record must be assigned an encrypted Unique Client Identifier (eUCI).
Resource updated 09/14/2023
Blog updated 12/15/2021
Blog updated 01/12/2022
Table presenting various software systems that are RSR-Ready build.
Resource updated 01/29/2024